Baker McKenzie

The Client Revenue Supervisor will serve as the primary point of contact for the full cycle Quote-to-Cash (Q2C) process from the new client/matter intake to collections, focusing on reducing lock-up and improving cash flow and realization. The role-holder will heavily focus on Client Revenue Supervision, coordinating the intake, billing, and collection efforts of the shared service centers and serving as the single point of contact between Billing Partners and client legal operations teams, the finance technical support teams, strategic pricing, and other stakeholders such as practice group business managers. They will supervise the on-site analyst team, providing support, assigning partners, and engaging with complex client service concerns.

Main responsibilities:

• Act as the finance business partner to advise Partners on areas of inventory management and make recommendations to improve financial performance and client service concerning the billing and collections processes
• As the In-Market steward of the end-to-end Q2C process, understand all aspects of the relevant procedures, policies, and tools and use this expertise to guide lawyers and other In-Market personnel to address process issues as they arise, coordinate with other finance functions to resolve process or capacity issues as required
• Take ownership of implementing client Outside Counsel Billing Guidelines to ensure compliance, coordinate with finance, technical support teams and others to ensure invoices are delivered in line with client requirements, and that invoices are paid in line with agreed payment terms
• Conduct research on Anti-Money Laundering (AML) & Know Your Client (KYC) checks per local regulations and coordinate the resolution of any issues as needed (Note: Not applicable in every market)
• Work with the Pricing Specialist to ensure that all financial terms as agreed with the client are reviewed and recorded for use in intake and billing processes; Such terms include pricing arrangements, payment terms, and other client-specific requirements (e.g., budgets and accruals)
• Coordinate monthly billing plans with Center personnel to ensure that WIP inventory is billed at the appropriate time (e.g., monthly, at closing for transactions, as interim bills are paid, etc.) and serve as the In-Market point of escalation for Center personnel as needed on WIP and billing issues
• For In-Market supported clients, follow up on new and revised budgets with lawyers, and ensure that accruals and other client reporting are completed as required
• Handle escalations for collection issues and dispute management
• Act as the In-Market steward of the end-to-end Q2C process by understanding all aspects of the relevant processes, policies and tools
• Guide lawyers and other In-Market personnel to address process issues as they arise; coordinate as needed with Center personnel or Q2C Service Owners and Center leadership to resolve process or capacity issues
• Work towards continuous improvement of Q2C processes, including adapting to changes in local regulatory requirements
• Support Firm and Finance team leadership on agreed initiatives and special projects

Skills and experience:

• Significant relevant Finance experience, such as Finance Operations and/ or Finance Shared Services in a professional services organization, is preferred
• Leadership capacity to resolve complex problems within a cross-functional environment
• Proven ability to influence, interact and consult with senior leaders regarding finance processes, guidelines and compliance
• Demonstrated expertise in operational efficiency and financial accounting
• Strong in project management and systemic thinking;
• Able to network and collaborate with teams both regional and global, while acknowledging their cultural, social and academic diversity;
• Proficient in using Microsoft Office and other Productivity Tools
• A strong client service orientation
• Excellent analytical, communication, and research skills
• A commitment to high work standards and strong attention to detail
• Able to demonstrate initiative and proactivity
• Able to develop strong relationships with stakeholders and to take responsibility for these relationships
• Able to work well in a team environment (including across Australian offices and internationally)
• Relevant legal qualifications
• A willingness to learn

Reports to: Finance Manager, Q2C, Accounting

Position Type:  In Market

Development Framework:  Specialist

At Baker McKenzie we are different in the way we think, work and behave. With our team of 13,000 people, including over 6,500 locally admitted lawyers, in over 70 offices worldwide, we have a passionately collaborative community of 60 nationalities and are committed to world-class career development to everyone in every job at every level. Baker McKenzie can offer you both the uncompromising commitment to excellence expected of a top firm paired with a passionately global and genuinely collaborative working environment.

Baker McKenzie is an Equal Opportunity Employer. We are committed to promoting diversity and inclusion for all. Our unique international culture is reflected in the drawing together of a worldwide family of individuals from diverse cultures and backgrounds in all of our offices. We encourage the best people - regardless of race, religion or belief if any, gender, gender identity, disability, sexual orientation or age - to fulfill their professional aspirations with us.  We are committed to ensuring an inclusive and accessible experience for all candidates. 

About Baker McKenzie Sydney:

At Baker McKenzie, we are different in the way we think, work and behave. The first local, truly global law firm in Australia, we commenced operations in Sydney in 1964, in Melbourne in 1982 and in Brisbane in 2014. Our lawyers work seamlessly with our global colleagues, collectively providing a capacity of more than 13,000 people, including over 6,500 lawyers who work alongside our clients to drive growth that is both sustainable and inclusive.

Baker McKenzie Australia can offer you access to complex, market-leading matters working with some of the world's best legal minds-people who know the law and who understand business. We have an unrivalled ability to provide training and secondment opportunities across our global network. Locally, we have an inclusive culture of learning, coaching and opportunity where you will work in small teams on matters that often cross borders. We value people who think ahead and get noticed.

Our Benefits

• Financial benefits: competitive remuneration package, generous bonus scheme, salary continuance insurance, life insurance, salary sacrifice options, employee discounts, referral rewards, and travel insurance for you and your family
• Learning & development opportunities: client and international office secondments and regional and global development programs
• Flexibility: Hybrid and flexible working arrangements to balance your work and lifestyle
• Leave: 26 weeks paid parental leave for all parents with no minimum service, ability to purchase additional annual leave and flexible public holidays

Health & wellbeing programs: Employee Assistance Program including confidential counselling and wellbeing and financial coaching for you and your immediate family, flu vaccinations and discounted health insurance