Baker McKenzie

Role purpose

To provide efficient and effective administrative services to Associates, Trainees and others as part of the secretarial services team.

Main responsibilities:

• Navigates Service Now portal with confidence
• Proactively builds and co-ordinates relationships with E2E services, other BM secretaries and teams. 
• Utilizes and reviews materials from Service Centers to ensure efficiency and accuracy

• Document production for urgent jobs which are not suitable to be done by Administrative Business Services

• Serves as a role model and leader/supports junior members acting as buddy/mentor

• Document/email management/filing (via iManage)

• Printing/scanning, preparing courier packages

• May support on client intake (including engagement letters) and billing

• Travel arrangements through firm travel agency

• Call handling

• May support on inbox and diary management

• Manage logistics for external meetings 

• Supports client activities and is in direct contact with clients and their assistants

• Identifies and suggests improvements to the way we work

• Undertakes specific practice group tasks and requirements to build practice group 

• May liaise with courts and ensure accurate development of court documentation/bundles

• Updating contacts in Outlook 

• Confident use of AI ensuring smooth efficient office processes
  
  Skills and experience:

• Real Estate experience would be an advantage 
• Experience and confidence in using AI programs for drafting and admin support 
• Ability to manage customer expectations and meet and exceed Service Level Agreements 
• Proficient at prioritization including providing estimate time for completion of tasks and negotiating additional time where necessary 
• Experience with quality management systems and peer review 
• Strong experience working in team environment 
• Has advanced and specialized expertise, typically developed through a combination of job-related training and considerable work experience 
• 'Can do' attitude, demonstrates proactivity and takes the initiative 
• Strong technical capabilities across MSOffice Suite (e.g., Word, Excel, Outlook, Access, PowerPoint, Teams)
• Interested in career development and advancing both soft, tech and administrative capabilities 
• Ability to embrace change and challenges 
• Ability to focus on the delivery of high quality services 
• Strong communication skills, both written and verbal

Baker McKenzie empowers clients to compete in the global economy. We provide comprehensive and practical legal advice that cuts through complexity with clear, actionable guidance. Our people represent diverse cultures and jurisdictions, combining local know-how with international expertise to ensure your business thrives across borders.

Baker McKenzie is an Equal Opportunity Employer. We are committed to promoting diversity and inclusion for all. Our unique international culture is reflected in the drawing together of a worldwide family of individuals from diverse cultures and backgrounds in all of our offices. We encourage the best people - regardless of race, religion or belief if any, gender, gender identity, disability, sexual orientation or age - to fulfill their professional aspirations with us. We are committed to ensuring an inclusive and accessible experience for all candidates.