Baker McKenzie

The Product Manager, Legal Technology Solutions will manage and take ownership of a technology solutions portfolio that supports the daily business operations of the Firm's lawyers. The role-holder will focus on maximizing the business value of the portfolio.

As part of our Technology Practice of Law Solutions department, the role-holder will be dedicated to ensuring a superior user experience by delivering value-added solutions, implementing technology adoption strategies, developing strategic roadmaps, and managing stakeholder relationships.

Main responsibilities:

• Management of the product portfolio to ensure standardization and rationalization plans are developed; Ensure the solutions meet the changing needs of the business through the lifecycle of the product
• Maintain roadmaps for all solutions in the portfolio
• Manage relationships with technology vendors within the product portfolio
• Understand the total cost of ownership (TCO) of all owned products and provide input to leadership on required budgets
• Coordinate and/or provide 3rd line support for products in the portfolio
• Translate business objectives for the technical design/architecture of the required solutions
• Implement and carry out ongoing maintenance of effective system governance, compliance, and business continuity procedures for managed products following ISMS Policies
• Lead the technical coordination of all activities as they relate to projects and operational activities, including the clear and concise reporting of status at regular intervals
• Participate in projects for enhancements and changes necessary to meet changing business requirements for managed products
• Contribute to team effort through communication, cooperation and coordination with other IT teams, including: 
  • the Desktop Platforms Team on application deployment 
  • the Security team to assess and certify that the solutions/products meet the Firm's security requirements 
  • the Technical Change Management Team for submissions of Requests for Change via the ITSM process
  • the testing team to perform application testing and troubleshooting, including participation in pilot implementations
  • the Change Management Team on new application requests regarding major projects
  • the Release Management Team to ensure that any changes to applications transition to production successfully
  • the Technical Change Team to ensure timely planning for any submission of RFCs
  • the Training team to develop user documentation and training as required
• Develop software product support plans and ensure relevant training is provided to Service Desk and On-site Teams
• Work outside normal business hours to communicate with people in multiple time zones

Skills and experience:

• Some hands-on working experience in a professional environment
• Some experience of involvement in successful product implementations and ongoing enhancements 
• Strong understanding of product management methodologies
• Expert knowledge of the M365 suite
• Strong awareness of and interest in technology trends relevant to the portfolio
• Demonstrated leadership and communication abilities, with a track record of building trust and respect at all levels of an organization
• Excellent written and spoken English communication skills

Reports to: Director, Legal Technology Solutions

Travel requirements: Limited travel required on an ad-hoc basis only

Position type: Center Services

Development framework: Manager

At Baker McKenzie we are different in the way we think, work and behave. With our team of 13,000 people, including over 6,500 locally admitted lawyers, in over 70 offices worldwide, we have a passionately collaborative community of 60 nationalities and are committed to world-class career development to everyone in every job at every level. Baker McKenzie can offer you both the uncompromising commitment to excellence expected of a top firm paired with a passionately global and genuinely collaborative working environment.

Baker McKenzie is an Equal Opportunity Employer. We are committed to promoting diversity and inclusion for all. Our unique international culture is reflected in the drawing together of a worldwide family of individuals from diverse cultures and backgrounds in all of our offices. We encourage the best people - regardless of race, religion or belief if any, gender, gender identity, disability, sexual orientation or age - to fulfill their professional aspirations with us. We are committed to ensuring an inclusive and accessible experience for all candidates.