Baker McKenzie

The Applications Engineer, Legal Technology Solutions will provide expert support and management of a portfolio of applications essential to the practice of law, focusing on application reliability, performance, capacity, security and maximizing the overall value of the portfolio.

Main responsibilities: 

• Provide technical and functional support to the business, as an escalation point to resolve urgent and/or complex issues for all applications in the portfolio
• Take ownership of incidents or problems assigned and see these through to completion on a timely basis
• Assist the Portfolio Manager with the analysis of applications/solutions and project-related tasks
• Assist with the development of standardization and rationalization plans and ensure the products meet the changing needs of the business through the lifecycle of the product
• Assist with the proactive maintenance of systems by planning and adopting updates promptly, and determining the impact on existing operations by consulting with other IT teams
• In alignment with Firm priorities, participate in projects for enhancements and changes necessary to meet changing business requirements for their managed products
• Maintain application documentation in the relevant knowledge repositories; provide training to the Service & Support Teams
• Maintain and improve professional and technical knowledge and keep abreast of innovations and changes relevant to the portfolio
• Maintain existing relationships with application providers within the product portfolio
• Contribute to team effort through communication, cooperation, and coordination with other IT teams, including:
  • the Desktop Platforms Team on application deployment
  • the Security team to assess and certify that the solutions/products meet the Firm's security requirements
  • the Technical Change Management Team for submissions of Requests for Change via the ITSM process
• Understand how the practice and business professionals use the applications in the portfolio, monitor licensing numbers and adoption, and ensure they are being used efficiently

Skills and experience:

• Strong experience with M365 Apps and M365 Copilot 
• Interested in technology trends relevant to the application portfolio
• Experience in troubleshooting complex documents and the applications that create them
• Can demonstrate knowledge of M365 cloud platforms such as SharePoint and OneDrive
• Experience in executing application updates and upgrades
• Experience in document productivity technology in legal is highly desirable
• Able to build and maintain trusted relationships and open two-way communication
• Able to work independently and as a cohesive member of a team
• Able to effectively manage multiple tasks concurrently
• Able to learn new skills in a short period of time
• Excellent analytical and communication skills
• Strong team player with a high level of integrity
• Able to translate functional issues and questions into application solutions
• Excellent written and spoken English communication skills

Reports to: Director, Legal Technology Solutions; Director, IT Service Delivery - Latin America

Position type: Specialist

Development framework: Specialist

At Baker McKenzie we are different in the way we think, work and behave. With our team of 13,000 people, including over 6,500 locally admitted lawyers, in over 70 offices worldwide, we have a passionately collaborative community of 60 nationalities and are committed to world-class career development to everyone in every job at every level. Baker McKenzie can offer you both the uncompromising commitment to excellence expected of a top firm paired with a passionately global and genuinely collaborative working environment.

Baker McKenzie is an Equal Opportunity Employer. We are committed to promoting diversity and inclusion for all. Our unique international culture is reflected in the drawing together of a worldwide family of individuals from diverse cultures and backgrounds in all of our offices. We encourage the best people - regardless of race, religion or belief if any, gender, gender identity, disability, sexual orientation or age - to fulfill their professional aspirations with us. We are committed to ensuring an inclusive and accessible experience for all candidates.