Baker McKenzie

Role purpose

The Collections Operations Analyst plays a critical role in driving the Firm's working capital performance by managing a portfolio of client accounts and ensuring timely collection of outstanding receivables. The role requires an experienced collections professional who can confidently engage with clients and senior stakeholders, resolve complex payment issues, mitigate collection risks, and influence positive collection outcomes while maintaining strong client relationships.

Main responsibilities:

• Own and manage a portfolio of client accounts, driving timely collection of outstanding receivables and achievement of working capital objectives.
• Proactively engage with clients, Partners, attorneys, and Finance team members through calls, emails, and meetings to secure payment and resolve overdue accounts
• Review aged receivables regularly, identify collection risks, and develop effective recovery strategies for overdue balances
• Investigate and resolve billing disputes, payment issues, and client concerns by coordinating with internal stakeholders to remove barriers to collection
• Partner with Partners, attorneys, Revenue Specialist to develop collection action plans, escalate high-risk accounts on a timely basis to minimize write-downs, write-offs, and bad debts. 
• Maintain accurate collection records, account statuses, and collection notes, ensuring timely updates and visibility of collection activities. 
• Collaborate with Finance team members, Client Support, and Cash Management teams to ensure invoice accuracy, prompt cash application, and efficient resolution of collection-related issues. 

Skills and experience:

• 5+ years of Accounts Receivable, Credit Control, Working Capital, or Collections experience within a law firm, professional services, consulting, financial services, or multinational corporate environment.
• Proven track record of successfully collecting aged debt, recovering overdue balances, and managing high-value or complex client portfolios.
• Strong experience handling difficult collection conversations, payment disputes, and working in a team environment with stakeholders in different locations. 
• Strong analytical skills with the ability to assess collection risks and interpret aging and working capital metrics. 
• Strong negotiation, influencing, and relationship management skills with the ability to engage confidently with client contacts and internal stakeholders.
• Fluent Mandarin and English communication skills, both written and verbal. 
• Ability to work independently, prioritize competing demands, and thrive in a fast-paced environment.