Baker McKenzie

An exciting opportunity has arisen for an ambitious placement student to join our IT team in supporting our Baker McKenzie Belfast Centre! This opportunity is ideal for students who are on track for a 2:1 degree or above which includes Technology related modules.

As part of this role, the individual will support the IT team with a range of generalist IT administration tasks and projects and gain exposure to the workings of an IT function within a global law Firm.

Main responsibilities:

• Perform hands-on fixes, including installing and upgrading software, installing hardware, managing mobile devices, supporting video conference equipment and software, and configuring applications
• Own and drive issues to resolution including escalation to specialized resources within the broader IT organization.  Remain engaged on issues until resolution
• Provide technical support for client facilities such as video conferencing and in-room systems, along with audio conferencing services
• Participate in improvements as they relate to the on-site IT environment
• Serve as an advocate for the organization’s information security management system. Assist customers to work efficiently within the ISMS framework
• Test fixes to ensure problems have been adequately resolved
• Perform post-resolution follow-ups to customer requests
• Evaluate documented resolutions and analyze for ways to prevent future problems
• Field incoming requests from customers via both telephone, mail, or instant messaging applications in a courteous manner
• Build rapport with customers
• Perform preventative maintenance, including checking and cleaning workstations, printers, and peripherals
• Prioritise and escalate problems (when required)
• Record, track, and document problem-solving processes, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
• Apply diagnostic utilities to aid in troubleshooting
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
• Understand the essential responsibilities of the position and work continuously to build and improve the skills necessary to be proficient in the role
• Support, operate, and maintain AV equipment for live meetings and events
• Provide support and demonstrate expert knowledge of online webinar tools and applications
• Act as a backup trainer when requested

Skills and experience:

• An undergraduate degree (on track for a 2:1 or above) in any subject that includes technology‑related modules; we will assess this based on grades from your most recently completed academic year 
• An undergraduate university student seeking to undertake a third‑year work placement; experience is not required
• Knowledge of computer hardware
• Proficient in using Microsoft 365 (Outlook, Word, Excel, PowerPoint) 
• Excellent written and spoken communication skills 
• Able to work collaboratively as part of a team, while also working autonomously and proactively when required
• Can demonstrate flexibility and adaptability in a dynamic environment 
• A high level of attention to detail 
• Strong organisational skills, with the ability to manage conflicting priorities effectively in a busy role

Travel requirements: 5 days a week in Belfast office

Reports to: On-site IT Support Supervisor

Position type: In Market

Development framework: Business Support

At Baker McKenzie we are different in the way we think, work and behave. With our team of 13,000 people, including over 6,500 locally admitted lawyers, in over 70 offices worldwide, we have a passionately collaborative community of 60 nationalities and are committed to world-class career development to everyone in every job at every level. Baker McKenzie can offer you both the uncompromising commitment to excellence expected of a top firm paired with a passionately global and genuinely collaborative working environment.

Working at Baker McKenzie Belfast Center:

Baker McKenzie is the world’s leading law firm with offices all over the world. Our Belfast Center is home to over 400 colleagues in both legal and professional services.

We offer one of the best workplace benefits packages in the industry, featuring comprehensive private health cover, income protection, life assurance, and a comprehensive employee assistance plan. These and a host of other benefits make us one of the most desirable companies to work for in Belfast.

Baker McKenzie is an Equal Opportunity Employer. We are committed to promoting diversity and inclusion for all. Our unique international culture is reflected in the drawing together of a worldwide family of individuals from diverse cultures and backgrounds in all of our offices. We encourage the best people - regardless of race, religion or belief if any, gender, gender identity, disability, sexual orientation or age - to fulfill their professional aspirations with us. We are committed to ensuring an inclusive and accessible experience for all candidates.