Baker McKenzie

The Technical Specialist, BDMC Solutions will manage, optimize, and support the Firm’s Business Development & Marketing Communications (BDMC) technology stack to enable efficient and effective marketing, client development, and business growth initiatives. The role‑holder will administer, enhance, and integrate platforms that support marketing automation, event management, client listening, digital publishing, and proposal development. The individual will act as a strategic link between customer needs, operational requirements, and technology capabilities.

Main responsibilities: 

• Administer and support Business Development & Marketing Communications (BDMC) platforms, including:
  • EventsAir for event registration and logistics
  • Pigeonhole Live for interactive audience engagement
  • Qorus Breeze for proposal automation and content management
  • Marketo for marketing automation and campaign execution
  • Ceros and Adobe Creative Suite for digital publishing and design
  • Mobile applications used for client engagement and internal communications
• Ensure platforms are configured to meet business needs and integrated with Baker Client Intelligence (CI), websites, and analytics tools
• Manage client‑feedback platforms and survey tools
• Support the creation and deployment of interactive content using Ceros and Adobe Creative Suite
• Ensure content is optimized for digital channels, search engine optimization (SEO), and accessibility
• Collaborate with BDMC business teams and vendors to implement design and functionality enhancements aligned with Firm branding and strategy
• Ensure digital platforms comply with data‑privacy regulations, accessibility standards, and the Firm’s brand guidelines
• Lead and manage technical implementation of BDMC initiatives and liaise with the Global Security (GSEC) team for security reviews and mitigations
• Coordinate with internal stakeholders and external vendors to deliver projects on time and within scope
• Document processes, workflows, and system configurations
• Translate business objectives into technical design and architecture requirements
• Support integration of BDMC platforms with Baker CI, email‑marketing tools, analytics platforms, and other enterprise systems
• Troubleshoot and resolve technical issues across BDMC tools and platforms, escalating to vendors or Technology teams when required
• Evaluate and recommend new technologies to enhance BDMC capabilities
• Maintain version control, backups, and disaster‑recovery protocols
• Partner closely with internal Information Security, GRC, and Security Engineering teams to monitor system security posture, review risk assessment findings, and track remediation progress for assigned platforms and applications
• Coordinate with third‑party vendors to communicate identified security risks, obtain remediation plans and evidence, and actively follow up to ensure issues are resolved within agreed timelines 
• Maintain ongoing oversight of vendor risk remediation items, including tracking commitments, target dates, and validation of corrective actions through appropriate documentation and testing 
• Proactively escalate delayed or high‑risk findings to internal security stakeholders and business owners, ensuring risks are addressed or formally accepted at the appropriate governance level 
• Prepare, submit, and manage risk acceptance requests when remediation is not immediately feasible, ensuring proper justification, approvals, and alignment with organizational risk management frameworks 
• Support periodic reviews, audits, and reassessments by ensuring system and vendor security documentation remains current, accurate, and readily available for internal or external review
• Manage the demand process for Technology approval and resourcing for BDMC initiatives; ensure cross‑functional stakeholders are informed, and interdependencies are identified and coordinated
• Manage projects and teams within budget and timelines; review and develop business cases, project estimates, and plans for new system initiatives in line with Technology Project Management Office (PMO) processes; prepare and deliver communications to stakeholders regarding project objectives, status, risks, and outcomes
• Oversee financial management of the portfolio, including ownership of the annual budget and ongoing cost analysis
• Ensure effective portfolio and product management, including demonstrable progress on solution rationalization
• Establish a shopfront and supporting training and communication initiatives to increase awareness and usage of available solutions
• Implement and maintain system governance, compliance, and business‑continuity procedures for managed products
• Ensure compliance with the Firm’s Information Security Management System (ISMS) policies and all Technology processes related to portfolio management
• Develop and enhance relationships with Business and Legal Professionals, actively managing expectations and monitoring satisfaction levels
• Act as an escalation point for business challenges related to delivery or stakeholder relationships
• Identify and understand the benefits and potential of emerging data technologies
• Act as First Responder to escalated incidents requiring deeper functional or technical analysis
• Investigate root causes of system issues raised by business professionals, providing clear, comprehensive diagnostics aimed at finding permanent resolution
• Ensure timely planning for any submission of Request for Change (RFC) to the Technical Change Management Team complying with the Firm’s ITSM process
• Collaborate with the Security Team during security assessments, including completing security forms for solution onboarding or recertification
• Assist in testing new system features end-to-end, developing testing plans, document findings, and provide recommendations for product and process improvements

  
  

Skills and experience:

• A bachelor’s degree in Computer Science, Information Systems, Digital Marketing, or a related field 
• Strong experience managing BDMC or marketing‑technology platforms in a professional‑services or legal environment 
• Hands‑on experience with at least three of the following platforms: EventsAir, Pigeonhole Live, Qorus Breeze, Marketo, Ceros, and Adobe Creative Suite 
• Experience in using web‑analytics tools, including Google Analytics and Tag Manager
• Hands-on experience with windows systems, M365 suite, and familiarity with SQL Enterprise Manager and Query Analyzer is preferred
• Practical experience working with cloud platforms (Azure preferred), including a basic understanding of identity management and networking concepts
• Strong problem‑solving and communication skills
• Strong experience leading successful product implementations and ongoing enhancements 
• Experience in a legal‑services environment is preferred 
• Experience supporting client‑feedback programs and event‑technology solutions 
• Familiar with search‑engine‑optimization (SEO) best practices and accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 
• Strong understanding of portfolio requirements and good knowledge of select products within the portfolio 
• Strong awareness of and interest in technology trends relevant to the portfolio
• Able to demonstrate leadership and communication abilities, with a track record of building trust and respect at all organizational levels
• Excellent written and spoken English communication skills
• Can demonstrate flexibility and willingness to work outside standard hours, including shift work, participation in a light on-call rotation as needed, and occasional weekend work to ensure successful project delivery or system maintenance as necessary
• A high sense of urgency, initiative, and sense of responsibility
• Very adaptable, highly organized, and attentive to details and accuracy

Location: Belfast or Buenos Aires Center

Reports to: Senior Manager, BDMC Solutions

Travel requirements: Some travel required on an ad-hoc basis

Position type: Specialist

Development framework: Specialist

At Baker McKenzie we are different in the way we think, work and behave. With our team of 13,000 people, including over 6,500 locally admitted lawyers, in over 70 offices worldwide, we have a passionately collaborative community of 60 nationalities and are committed to world-class career development to everyone in every job at every level. Baker McKenzie can offer you both the uncompromising commitment to excellence expected of a top firm paired with a passionately global and genuinely collaborative working environment.

Baker McKenzie is an Equal Opportunity Employer. We are committed to promoting diversity and inclusion for all. Our unique international culture is reflected in the drawing together of a worldwide family of individuals from diverse cultures and backgrounds in all of our offices. We encourage the best people - regardless of race, religion or belief if any, gender, gender identity, disability, sexual orientation or age - to fulfill their professional aspirations with us. We are committed to ensuring an inclusive and accessible experience for all candidates.