Baker McKenzie

The Automation Specialist, Process and Quality will design, build, test, deploy, and support end-to-end automations that improve speed, quality, control, and customer experience across Operations and related Business Services teams. The role-holder will deliver automation using a balanced mix of AI resources, RPA, workflow/orchestration, and Power Platform capabilities — including UiPath, n8n, and Microsoft Power Platform (e.g., Power Automate, Power Apps). The individual will also apply modern AI-assisted approaches (prompt-driven prototyping and iterative refinement) to accelerate development while maintaining strong governance, testing, and documentation.

Main responsibilities: 

• Design and deliver end-to-end automations from discovery through deployment and support
• Build and maintain automations using AI tools, UiPath, n8n and Power Platform (approximately even platform mix), selecting the right approach for each use case
• Use Microsoft Power Platform to automate processes and improve user experience (e.g., Power Automate for workflow automation, Power Apps for lightweight front-ends/forms, and connectors to integrate systems)
• Apply AI-assisted programming techniques to prototype and iterate quickly (prompt-driven scaffolding, rapid experimentation), then harden solutions through code reviews, testing, and documentation
• Perform testing, release preparation, and post-deployment support; contribute to UAT planning and defect triage
• Monitor automation performance and resolve incidents; perform root cause analysis and implement preventative fixes (logging, alerting, retries, better exception handling)
• Maintain documentation including solution designs, runbooks, SOPs, and change/release notes
• Ensure automations comply with governance, risk, and security requirements, including access controls and auditability
• Drive engagement activities in their respective center, supporting employees with self-led process improvement projects using LSS, AI, Automation and other resources

Skills and experience: 

• Experience delivering automation end-to-end (requirements → design → build → test → deploy → support)
• Hands-on experience with UiPath and/or n8n, and willingness to build across both
• Practical experience using Microsoft Power Platform for automation (Power Automate; Power Apps desirable)
• Comfortable with AI-assisted development using prompts to accelerate prototyping and solution scaffolding, while validating outputs and applying engineering discipline
• Strong process analysis and problem-solving skills, including exception handling and control design
• Able to document solutions clearly (solution design, runbooks) and communicate with non-technical stakeholders

Reports to: Director, Continuous Improvement and Response

Position type: Specialist

Development framework: Specialist

At Baker McKenzie we are different in the way we think, work and behave. With our team of 13,000 people, including over 6,500 locally admitted lawyers, in over 70 offices worldwide, we have a passionately collaborative community of 60 nationalities and are committed to world-class career development to everyone in every job at every level. Baker McKenzie can offer you both the uncompromising commitment to excellence expected of a top firm paired with a passionately global and genuinely collaborative working environment.

Baker McKenzie is an Equal Opportunity Employer. We are committed to promoting diversity and inclusion for all. Our unique international culture is reflected in the drawing together of a worldwide family of individuals from diverse cultures and backgrounds in all of our offices. We encourage the best people - regardless of race, religion or belief if any, gender, gender identity, disability, sexual orientation or age - to fulfill their professional aspirations with us. We are committed to ensuring an inclusive and accessible experience for all candidates.