Baker McKenzie

The Clients & Sectors Manager, Technology will drive targeted business development initiatives that support the growth, retention, and strategic management of the Firm’s Technology (Tech) portfolio accounts.

The role-holder will work directly with lawyers, including Client Service Directors (CSDs), and clients to directly play a part in driving the firm's client growth strategy. The individual will collaborate closely with global, regional, and local BD colleagues to identify and develop opportunities that strengthen the Firm’s most significant client relationships.

The role-holder will also be deeply embedded within internal client teams and directly connected to client contacts to maintain strong awareness of client priorities, business drivers, and preferred ways of working.

Leveraging the Firm’s Alliance of Alliances (“AOA”) Strategy and the Client Program infrastructure, the individual will utilize advanced analytics and technology platforms to enable data‑informed decision‑making and enhance strategic client development.

Main responsibilities:

Sector and client knowledge:

• Develop an in-depth understanding of assigned Tech clients and the broader sector / sub-sectors in which they operate; assess how the Firm is facing the client organization, at what level and in what areas and determine what relationships need to be protected/strengthened/explored further in order to grow profitable revenues

Firm knowledge: 

• Develop an understanding of the Firm’s broader strategy as well as the Firm’s strengths (market-leading positions, awards), leadership, and key offerings (from high value products to CLEs, Pro Bono, Sustainability and DEI) and build comfort speaking on these topics with clients at networking events, etc.

Client strategies and plans:

• Proactively drive the implementation of the strategic client plan and associated tactical actions in conjunction with the Client Teams

High-impact engagement formats: 

• Support initiatives that drive the Firm’s market position – from C-Suite roundtables for top clients to strategic thought leadership initiatives, key sponsorships and events, and client collaborations; leverage the full value-added services available to assigned clients based on client tier

Go-to support for CSDs:

• Act as the key point of contact for internal queries, and as a conduit between the client and the client team to facilitate introductions, organize / attend client meetings, and manage internal client team communications to improve the global coordination of our largest client teams

Client listening:

• Conduct client listening / feedback directly with the client covering relationship and post-matter reviews.; drive continuous improvement and resolve relationship or service issues, ensuring a close-loop process to the client; leverage the insights from client listening from clients to identify opportunities to grow relationships

Assess and flag relationship risks: 

• Continually monitor for and assess relationship risks, which could range from client dissatisfaction to declining fees / new mandates or key departures (either partners or client contacts); flag any perceived relationship risks to the Clients & Sectors Lead, Tech and support resolution of issues where possible

Secondments: 

• Coordinate with the Clients & Sectors, Growth Enablement team, support secondments for assigned accounts both internally and directly with the client; conduct pre- and post-secondment briefings and ensure that client secondments are strategic and fully maximized for value

Leverage digital platforms: 

• Maximize value of tools and networks (e.g. LinkedIn, Sales Navigator, Baker CI) and sector events to enhance partner, client team, and sector visibility and generate qualified leads

Contact management: 

• Build, maintain and utilize client mapping and diagnostic tools to identify growth opportunities and deepen institutional relationships, including senior legal counsel, C-Suite and Board levels

Pitches and tenders: 

• Assist with global panel pitches and tenders (with Specialist Global Pursuits team) and provide necessary client-centric guidance and input into local office and practice-specific pitches

Cutting-edge technology: 

• Leverage technology and data analytics to understand how tech clients are engaging with the Firm and uncover client demand

Leverage AI:

• Maximize use of available AI tools to reduce administrative processes within assigned accounts

Client financial performance: 

Implement metrics-driven approaches to track and improve client financial performance indicators; work with Finance to optimize work-in-progress, accounts receivable, and matter profitability

Budget & ROI management: 

• Manage any BDMC budget(s) for assigned client(s), ensuring that all business development initiatives are effectively coordinated to extract maximum return on investment; assist the Clients & Sectors Tech team with tracking and analysing ROI on BD initiatives

Client reporting: 

• Manage all required and proactive reporting to assigned clients

Skills and experience:

• A bachelor’s degree in business administration, marketing, communications, or a related field; equivalent work experience is also considered
• Strong experience in business development and client relationship management within an international law firm or other professional services environment 
• Excellent written and spoken English communication skills and a high level of attention to detail 
• Strong commercial acumen and analytical skills
• Excellent interpersonal skills and able to build and manage key internal and external stakeholder relationships across the global organization
• Savvy in understanding and adapting to the expectations and the needs of different cultures across the Firm
• Able to adjust and reorganize plans promptly and to manage change effectively
• Flexible to attend and participate in team calls/meetings in order to accommodate multiple time zones

Reports to: Clients & Sectors Lead, Tech

Travel requirements: Travel as required and with the approval of the Clients & Sectors Lead, Tech and the Clients & Sectors Global Head.

Position type: Specialist

Development framework: Manager

At Baker McKenzie we are different in the way we think, work and behave. With our team of 13,000 people, including over 6,500 locally admitted lawyers, in over 70 offices worldwide, we have a passionately collaborative community of 60 nationalities and are committed to world-class career development to everyone in every job at every level. Baker McKenzie can offer you both the uncompromising commitment to excellence expected of a top firm paired with a passionately global and genuinely collaborative working environment.

Pay Transparency 

• This position is bonus eligible and includes benefits such as medical, dental, vision, and 401(k) based on number of hours worked. 
• The US base compensation for this position is expected to be $150,000 to $180,000 (annually) if located in an office in the state of California. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. 
• California notice: We will consider for employment all qualified applicants, including those with criminal histories (arrest and conviction records), in a manner consistent with the requirements of applicable state and local laws.

Baker McKenzie is an Equal Opportunity Employer. We are committed to promoting diversity and inclusion for all. Our unique international culture is reflected in the drawing together of a worldwide family of individuals from diverse cultures and backgrounds in all of our offices. We encourage the best people - regardless of race, religion or belief if any, gender, gender identity, disability, sexual orientation or age - to fulfill their professional aspirations with us. We are committed to ensuring an inclusive and accessible experience for all candidates. Should candidates require any reasonable adjustments and/or accommodations when applying to or interviewing with our Firm, please notify recruitmentservices@bakermckenzie.com