Baker McKenzie

The Senior Technical Specialist, BDMC Solutions will oversee and optimize the Firm’s digital platforms, including websites, content‑management systems (CMS), and other Business Development & Marketing Communications (BDMC) technologies to ensure the seamless delivery of digital experiences that support business development, client engagement, client‑listening tools, proposal systems, and event‑technology solutions. The role‑holder will act as a strategic link between customer needs, operational requirements, and technology capabilities to enable high‑quality, user‑focused digital services across the Firm.

Main responsibilities:

• Administer and maintain main websites and Type II sites to ensure uptime, performance, security, and compliance with legal‑industry standards
• Manage content‑management system (CMS) platforms such as Sitecore, Optimizely, WordPress, including content updates, plugin and module management, taxonomy, user roles and permissions, and workflow management
• Collaborate with Business Development, Marketing and Communications (BDMC) teams and vendors to implement design and functionality enhancements aligned with Firm branding and strategy
• Ensure digital platforms comply with data‑privacy regulations, accessibility standards, and brand guidelines; maintain appropriate website hygiene
• Lead and manage technical implementation of BDMC initiatives, including landing pages, campaign integrations, and digital assets
• Coordinate with internal stakeholders and external vendors to deliver projects on time and within scope; liaise with the Global Security (GSEC) team for security reviews and mitigations
• Document processes, workflows, and system configurations
• Partner closely with internal Information Security, GRC, and Security Engineering teams to monitor system security posture, review risk assessment findings, and track remediation progress for assigned platforms and applications
• Coordinate with third‑party vendors to communicate identified security risks, obtain remediation plans and evidence, and actively follow up to ensure issues are resolved within agreed timelines 
• Maintain ongoing oversight of vendor risk remediation items, including tracking commitments, target dates, and validation of corrective actions through appropriate documentation and testing 
• Proactively escalate delayed or high‑risk findings to internal security stakeholders and business owners, ensuring risks are addressed or formally accepted at the appropriate governance level
• Prepare, submit, and manage risk acceptance requests when remediation is not immediately feasible, ensuring proper justification, approvals, and alignment with organizational risk management frameworks 
• Support periodic reviews, audits, and reassessments by ensuring system and vendor security documentation remains current, accurate, and readily available for internal or external review
• Translate business objectives for the technical design and architecture of the required solutions
• Support integration of BDMC platforms with Baker Client Intelligence (Baker CI), email‑marketing tools, analytics platforms, and other enterprise systems
• Troubleshoot and resolve technical issues across BDMC tools and platforms, escalating to vendors or Technology teams as needed
• Ensure interoperability between BDMC systems and Firm‑wide platforms, including human‑resources information systems (HRIS), finance systems, and document‑management systems
• Evaluate and recommend new technologies to enhance BDMC capabilities
• Maintain version control, backups, and disaster‑recovery protocols
• Manage the demand process for Technology approval and resourcing of BDMC initiatives; ensure cross‑functional stakeholders are informed and inter‑dependencies identified and coordinated
• Manage projects and teams within budget and timelines; review and develop business cases, project estimates, and project plans per Technology Project Management Office (PMO) processes; prepare and deliver professional communications to various levels of the Firm to share project objectives, status, risks, and progress against expected outcomes
• Oversee financial management of the portfolio, including ownership of the annual budget and ongoing cost analysis
• Deliver effective portfolio and product management, including demonstrable progress on solution rationalization
• Establish a shopfront and implement supporting training and communication initiatives to increase awareness and usage of available solutions
• Implement and maintain effective system governance, compliance, and business‑continuity procedures for managed products
• Ensure compliance with the Firm’s Information Security Management System (ISMS) policies and all Technology processes related to portfolio management
• Develop and enhance relationships with Business and Legal Professionals, actively managing expectations and monitoring satisfaction levels
• Act as an escalation point for business challenges from a delivery or relationship perspective
• Identify and assess the benefits and potential of emerging data technologies
• Act as First Responder to escalated incidents requiring deeper functional or technical analysis
• Investigate root causes of system issues raised by business professionals, providing clear, comprehensive diagnostics aimed at finding permanent resolution
• Ensure timely planning for any submission of Request for Change (RFC) to the Technical Change Management Team complying with the Firm’s ITSM process
• Conduct security assessments with the Security, including completing security forms for solution onboarding or recertification, and mitigating identified risks in a timely manner
• Assist in testing new system features end-to-end, developing testing plans, document findings, and provide recommendations for product and process improvements

Skills and experience: 

• A bachelor's degree in Computer Science, Information Systems, Digital Marketing, or a related field
• Extensive experience managing websites and content‑management system (CMS) platforms
• Experience in HTML, CSS, JavaScript, and CMS administration
• Experience with using web‑analytics tools such as Google Analytics, Tag Manager
• Strong problem‑solving and communication skills
• Strong experience leading successful product implementations and ongoing enhancements
• Experience in a legal‑services environment is desirable
• Experience with using marketing‑automation platforms e.g., Marketo, and pitch‑solution tools e.g.,Qorus Breeze
• Experience supporting client‑feedback programs and event‑technology solutions
• Hands-on experience with windows systems, M365 suite, and familiarity with SQL Enterprise Manager and Query Analyzer is preferred
• Practical experience working with cloud platforms (Azure preferred), including a basic understanding of identity management and networking concepts
• Familiar with search‑engine‑optimization (SEO) best practices and accessibility standards Web Content Accessibility Guidelines (WCAG)
• Strong awareness of and interest in technology trends relevant for the relevant portfolio
• Demonstrated leadership and communication abilities, with a track record of building trust and respect at all levels of the Firm
• Excellent written and spoken English communication skills
• Can demonstrate flexibility and willingness to work outside standard hours, including shift work, participation in a light on-call rotation as needed, and occasional weekend work to ensure successful project delivery or system maintenance as necessary
• A high sense of urgency, initiative, and sense of responsibility
• Very adaptable, highly organized, and attentive to details and accuracy

Reports to: Senior Manager, BDMC Solutions

Direct reports: Portfolio Managers for the Business Development and Hosted Applications areas

Travel requirements: Some travel required on an ad-hoc basis

Position type: Specialist

Development framework: Manager

At Baker McKenzie we are different in the way we think, work and behave. With our team of 13,000 people, including over 6,500 locally admitted lawyers, in over 70 offices worldwide, we have a passionately collaborative community of 60 nationalities and are committed to world-class career development to everyone in every job at every level. Baker McKenzie can offer you both the uncompromising commitment to excellence expected of a top firm paired with a passionately global and genuinely collaborative working environment.

Baker McKenzie is an Equal Opportunity Employer. We are committed to promoting diversity and inclusion for all. Our unique international culture is reflected in the drawing together of a worldwide family of individuals from diverse cultures and backgrounds in all of our offices. We encourage the best people - regardless of race, religion or belief if any, gender, gender identity, disability, sexual orientation or age - to fulfill their professional aspirations with us. We are committed to ensuring an inclusive and accessible experience for all candidates.